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Once your order is successfully placed, you will receive a confirmation email with your order details, including your order number and a summary of your purchase. If you do not receive an email within a few minutes, please check your spam or promotions folder. If you still can’t find it, feel free to contact our customer support team for assistance.

How long will it take to receive my order?
Orders are processed within 1–2 business days. Shipping times vary based on your location and chosen shipping method. You will receive a tracking number once your order ships.

Do you ship internationally?
At this time, we only ship within the United States.

What if my package is marked delivered but I don’t see it?
Sometimes carriers scan packages as delivered before they actually arrive. We recommend checking with neighbors or your building management first. Please contact us if it hasn’t appeared within 7 business days so we can begin a carrier investigation.

What happens if I enter the wrong shipping address?
We are not responsible for lost or undeliverable packages due to incorrect addresses. Please double-check your information at checkout, as we cannot reroute or refund orders shipped to an inaccurate address.

What is your return policy?
We accept returns of unopened and unused products within 10 days of purchase. Once your return is received and inspected, your refund will be processed within 7–20 business days.

Do you offer refunds for used products?
For hygiene reasons, we cannot accept returns on opened or used items.

Who covers return shipping costs?
Return shipping is the responsibility of the customer, unless the return is due to an error on our part.

Should I do a patch test before using your products?
Yes. We recommend conducting a patch test before regular use to ensure compatibility with your skin and scalp.

Are your products safe during pregnancy or nursing?
While our products are made with clean, naturally derived ingredients, we recommend consulting your healthcare professional before introducing any new product into your routine during pregnancy or nursing.

Why does the color or texture of my product vary slightly?
Our formulas use natural ingredients, which may result in slight variations in color, texture, or aroma between batches. This is a sign of authenticity, not a defect.

Are your products FDA-approved?
Our products are cosmetic in nature and are not intended to diagnose, treat, cure, or prevent any disease. The statements on our website have not been evaluated by the FDA. Individual results will vary.

How do you use my personal information?
We use your information to process orders, provide customer support, and send promotional materials if you’ve opted in. We do not sell or rent your personal data to third parties.

Do you use cookies?
Yes, we use cookies to enhance your website experience. You can disable cookies in your browser settings, though some site features may not work as intended.

Is my payment information secure?
We use industry-standard encryption and trusted third-party processors to protect your payment information. However, no method of online transmission is 100% secure.

Can I cancel or modify my order after placing it?
Once an order is placed, we are unable to modify or cancel it due to our fast processing times. Please review your items and shipping information carefully before submitting.

What if I receive a damaged product?
Please contact our customer support within 48 hours of delivery with photos of the damaged product and packaging. We will work quickly to resolve the issue.

Do you offer discounts or promotions?
Yes—sign up for our newsletter to receive updates on offers and new launches. Discounts cannot be applied retroactively.

Where can I find a full list of ingredients?
Ingredients are listed on each product page. If you have specific allergen concerns, please review the list or contact us before purchasing.

Why are your products priced higher than some other hair care brands?
Our pricing reflects a commitment to integrity at every step: small-batch production, ethically sourced ingredients, and pharmaceutical-grade formulation by a Haitian herbalist and pharmaco-biochemist. We never compromise on quality, purity, or the thoughtful intention behind each bottle.

What am I paying for?
You’re investing in more than a product—you’re supporting:

• A proprietary blend (NouvoRacine‑6™ Complex) developed through years of research

• 95%+ naturally derived ingredients, carefully selected for their affinity with textured hair

• Bottles designed to protect delicate botanical actives from light and air

• Sustainable sourcing and GMP/ISO-certified manufacturing

• The expertise of a founder who bridges ancestral wisdom and modern science

Can’t I find similar ingredients for less?
While some ingredients may sound familiar, it’s the formulation—the precise synergy, concentration, and bioavailability—that makes FollicleVigor uniquely effective. Our blends are crafted to support the appearance of fuller, healthier-looking hair by nurturing the scalp and strand over time, not just offering temporary surface effects.

Do you offer discounts or sales?
We occasionally offer seasonal promotions to our newsletter community. Our focus, however, is on maintaining fair, consistent pricing that allows us to sustain ethical sourcing, small-batch quality, and the level of care each formulation deserves.

Is this a one-time purchase or a long-term commitment?
Our ritual is designed for consistency, but you own your journey. While many choose to embrace the full 90-day seasonal approach to support their hair’s natural cycle, each product is also crafted to deliver noticeable sensory and cosmetic benefits—like improved shine, softness, and manageability—from the very first use.

What if I’m not satisfied?
We stand by our products with a 10-day return policy on unopened items. Our hope, however, is that you feel the care in every aspect of your experience—from the weight of the bottle in your hand to the way your hair looks and feels over time.

A note on our philosophy:
We believe in creating fewer, better things—products that honor your hair’s intelligence and your time. Our prices reflect a refusal to cut corners, because your care, and the plant wisdom we steward, deserve nothing less.

All product descriptions refer to cosmetic benefits only. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease.